Onlineprinters lives the European idea
European Business Awards recognise customer service
Onlineprinters is the National Winner of the European Business Awards (EBA): The online printer came out on top as the best German company in "The Customer and Market Engagement Award" (€150m+ turnover) category of the European Business Awards. The e-commerce company, which is one of the three leading online printers in Europe, has stood out against several thousand well-known companies and convinced the expert judges with its European market concept, innovative business model, customer centricity and its sustainability efforts in production.
The EBA is a European cross-industry business competition that distinguishes companies for entrepreneurial excellence. Performance is evaluated based on different criteria across 18 categories, such as corporate success, innovation and social responsibility. Onlineprinters scored excellent results in the "Customer and Market Engagement Award" with first-class customer experiences, highly qualified employees, state-of-the-art technology and continuous performance improvement. More than 40 customer service agents, many of them multilingual, communicate with Onlineprinters customers in eleven languages to assure a high level of service quality.
Roland Keppler, the CEO of Onlineprinters: "We are delighted to receive this award at the European level. After all, it was the European market that has helped us develop our potential so effectively. Over the course of 15 years, we have established 18 country shops and supplied custom printed products to customers in many European countries." This success is based on a consistent focus on customer needs: Shopping online is very convenient for Onlineprinters customers thanks to multilingual web shops, self-service content such as YouTube tutorials, a material guide and instructions for artwork setup in the Support Center.
About the European Business Awards
The European Business Awards were presented for the twelfth time in 2019. They are one of the most prestigious accolades a company can receive and one of the world’s largest cross-industry, cross-border business competitions. Its main purpose is to support and develop stronger, more successful, innovative and ethical business communities that will help address major issues faced across Europe and the world. In 2019, 120,000 companies from 33 countries entered the European Business Awards competition in 18 categories.
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