• 1 million+ satisfied customers
  • Free shipping
  • Same-day print and express shipping
  • Environmentally conscious printing
  • +49 9161 6209801 (Mon-Fri 8am-11pm)
  • Login
    Welcome
    Please enter your e-mail address.
    Please enter your password
    Forgot password? Register
  • Memo list
  • Shopping Cart
    • Your shopping cart is empty.
  • Marketing products
    • Marketing products
    • Flyers
      • Flyers
      • FlyersBest sellers
        • Flyers
        • Double-sided 3.5 x 8.5
        • Double-sided 4 x 6
        • Double-sided 5.5 x 8.5
        • Double-sided 8.5 x 11
        • Single-sided 3.5 x 8.5
        • Single-sided 4 x 6
        • Single-sided 5.5 x 8.5
        • Single-sided 8.5 x 11
        • All formats
      • Club Flyers
      • Business Flyers
      • Rack Cards
      • Bookmarks
      • Rip Cards
    • Posters
      • Posters
      • Bulk Posters
      • Large Format Posters
    • Brochures
      • Brochures
      • Brochures
      • Folded Invitations
    • Catalogs
    • Postcards
      • Postcards
      • Postcards
      • Gift Certificate
      • Flat Invitations
      • Folded Invitations
      • Thank You Cards
      • Save The Date Cards
      • RSVP Cards
      • Greeting Cards
    • Event tickets
      • Event tickets
      • Event tickets
      • Event tickets (security paper)
    The advertising classic: 4 x 6 flyers printed on both sides
    The advertising classic: 4 x 6 flyers printed on both sides
    Best priceDiscover deal
  • Office supplies
    • Office supplies
    • Letterheads
    • Business cards
      • Business cards
      • Double-sided 2 x 2
      • Double-sided 2.5 x 2.5
      • Double-sided 3 x 3
      • Double-sided 1.75 x 3.5
      • Double-sided 2 x 3.5
      • Single-sided 2 x 2
      • Single-sided 2.5 x 2.5
      • Single-sided 3 x 3
      • Single-sided 1.75 x 3.5
      • Single-sided 2 x 3.5
    • Notepads
      • Notepads
      • Notepads
      • Notebooks
    Equipped professionally with classic business cards, 2 x 2
    Equipped professionally with classic business cards, 2 x 2
    Best priceDiscover deal
  • Trade show & advertising
    • Trade show & advertising
    • Retractable Banners
    • Banners
    For small budgets:<br>Roller banner economy, 33.5 x 79
    For small budgets:
    Roller banner economy, 33.5 x 79
    Best priceDiscover deal
  • Promotional items
    • Promotional items
    • Notepads
      • Notepads
      • Notepads
      • Notebooks
    Stylish Notebooks in various sizes.
    Stylish Notebooks in various sizes.
    Top sellerDiscover deal
  • Packaging
    • Packaging
    • Wrapping paper
    Wrapping paper for your cutsom products
    Wrapping paper for your cutsom products
    Top sellerDiscover deal
  • Branches and services
    • Branches and services
    • Events

      • Events
      • Flyers
      • Posters
      • Retractable Banners
      • Banners
      • Event tickets
    • Election campaign advertising

      • Election campaign advertising
      • Advertising posters
      • Flyers
      • Brochures
      • Advertising Banners
      • Retractable Banners
    • Catering & Hospitality
      • Catering & Hospitality
      • Placemats
    Showcase your offering:<br> With placemats
    Showcase your offering:
    With placemats
    Top sellerDiscover deal
  • Help
    • Help
    • Support centre
      • Support centre
      • Print files
      • Shipping information
      • Delivery period
      • Production times
      • Payment options
      • FAQ
    • Print files
      • Print files
      • Create print files
      • Save print files
      • Submit print files
    • Contact
      • Contact
      • Shipment status
      • Accounting
      • Paying your invoice
      • Price enquiry
      • Complaints
      • General enquiry
      • Enquiry for business customers
  • Shopping Cart
  • Memo list
  • +49 9161 6209801 (Mon-Fri 8am-11pm)

FAQ

Find answers to your questions regarding important topics such as ordering, artwork creation, payment, shipping and your customer account.
Start page FAQ
TOP 3
  • How do I calculate the delivery time?
  • How do I order in the online shop?
  • Where can I see the status of my order?
Ordering
  • Are there any templates I can use?
  • Can I change my order afterwards?
  • Can I change my print files afterwards?
  • Can I inquire about products outside the product range offered?
  • Can I order different quantities than offered in the online shop?
  • Can I order several products at the same time?
  • Can I request a color proof and/or control sample?
  • Can I speed up my order afterwards?
  • Do I get a discount if I place a very large order?
  • Do you offer carbon neutral printing?
  • Do you sell more print products than offered in the online shop?
  • How can I cancel my order?
  • How can I make sure that my order arrives on the desired date?
  • How can I submit my print files?
  • How do I order in the online shop?
  • How do I request an individual offer?
  • I need a written offer. What should I do?
  • I want to order the same print product again – is this possible?
  • What happens if I fail to upload my artwork in time?
  • What should I enter in the "Reference text" field?
  • Where can I see the status of my order?
  • Where do I find the Terms and Conditions?
Print files
  • Can I change my print files afterwards?
  • Can I exchange my print files?
  • Can I upload a multiple-page PDF?
  • Converting JPEG, TIF and the like to vector graphics
  • Do I get an approval PDF?
  • For how long will my print files be stored?
  • Four colors are not enough - I want a multi-colored print product. What should I do?
  • How can I have my print product printed on both sides?
  • How can I upload my print files?
  • How do I create my logo for promotional products in gold or silver?
  • How do I create my logo for promotional products in white ink?
  • How do I design the catalog cover correctly?
  • How do I determine the creep for catalogs?
  • I have problems loading the website. What should I do?
  • My upload does not work, what can I do?
  • The format of my product of choice is specified as portrait format. Do you print landscape format ...
  • To whom can I send my print files?
  • Vector graphics are mandatory for my product. What does this mean exactly?
  • What are cutting tolerances?
  • What are fold lines?
  • What are transparencies?
  • What do I have to observe in terms of fonts?
  • What do I have to observe in terms of lines?
  • What does "imposing" mean?
  • What does 1/0 color, 2/1 color or 4/4 color mean?
  • What is a preview file?
  • What is bleed?
  • What is the difference between color representation in RGB and CMYK?
  • What is the maximum color application?
  • What is the minimum color application?
  • What should be the minimum resolution of my data?
  • Which data requirements do I have to observe?
  • Which file formats can I submit?
  • Which safety margin do I need to observe?
  • Which settings do I use for an ideal print PDF?
  • Why do the colors on my print product look different from what they look on the screen?
  • Why should I create my print files in CMYK?
Payment & invoicing
  • Can I have an invoice changed?
  • Can my delivery address differ from my billing address?
  • Can the invoice recipient differ from the recipient of the delivery?
  • Do you grant discounts?
  • How and when will I receive my invoice?
  • How can I get another copy of my invoice?
  • How do I get my money back after a cancelation?
  • I have chosen "credit card" payment. What do I need to pay attention to?
  • I want to change my billing address. How do I do this?
  • The invoice shows only one page although I have uploaded several pages?!
  • Where and how can I redeem my voucher?
  • Which payment options do you offer?
  • Will my credit card be charged right after ordering?
Shipping & delivery
  • Can I change subsequently whether my order will be delivered in 30 kg or 15 kg parcels?
  • Can I change the delivery address afterwards?
  • Can I change the shipping type afterwards?
  • Can I distribute my order among several delivery addresses?
  • Can I have my order delivered to a different address than my own?
  • Can I have my order delivered to an automated parcel deposit and collection station or a parcel sho...
  • Can I pick up my order with you?
  • Can I specify a delivery address which differs from my billing address?
  • Do I have to have my order delivered to my billing address?
  • Do you forward my order by shipping agent or parcel service provider?
  • Do you forward my order by shipping agent?
  • How do I calculate the delivery time?
  • How is my order being shipped?
  • I have placed several orders. Will they be shipped together?
  • I would like to receive my order sooner. Is this possible?
  • Package tracking does not work. What should I do?
  • Subsequent change of the 15 kg option
  • What happens with my order if I am absent during delivery?
  • What is the delivery status of my order?
  • Why is my delivery not there yet?
Complaint
  • Can I change the product configuration in case of a reprint?
  • Do you offer a 100 % money back guarantee?
  • How can I submit a complaint for my order?
  • How long does the reprint take?
  • How will my complaint be settled?
  • How will you process my complaint as quickly as possible?
  • My delivery is defective. Can I place a new order?
  • The delivered quantity was smaller than ordered. What should I do?
  • When will my complaint be processed?
Customer account
  • Can I use multiple credit cards?
  • How can I cancel my order?
  • How can I change my billing address?
  • How can I change my delivery address?
  • How can I change my e-mail address?
  • How can I change my password?
  • How can I check my credit balance?
  • How can I create a new account?
  • How can I delete my customer account?
  • How can I use my credit?
  • I can no longer log in! What could be the reason?
  • I forgot my password. Now what?
  • I want to subscribe to the newsletter. What do I have to do?
  • I want to unsubscribe from the newsletter. What do I have to do?
  • Where can I see the status of my order?
The company
  • Does Onlineprinters promote environmental protection?
  • How can I contact Onlineprinters?
  • Is Onlineprinters certified?
  • What is the address of Onlineprinters?
  • Where do I find the Terms and Conditions of Onlineprinters?
  • Where do I find the legal information of Onlineprinters?
  • Whom do I need to contact for my inquiry?
  • Will Onlineprinters sponsor my event?
Products
  • How do I set up the "standard" retractable banner?
  • How do I set up the economy retractable banner?
  • How do I set up the premium retractable banner?
  • Newsletter
  • Payment options
About us
  • Current news
  • Company
  • Jobs & career
  • Press info & PR
  • Environmental protection
  • Contact
Service
  • Payment options
  • Shipping
  • Delivery Times
  • Production times
  • Premium Program
  • FAQ
Payment options
USA
  • Germany
  • Europe
  • France
  • Spain
  • Italy
  • Netherlands
  • Austria
  • United Kingdom
  • Luxembourg
  • Belgium
  • Switzerland
  • Ireland
  • Denmark
  • Sweden
  • Poland
  • Czech Republic
  • USA
  • Legal Notice
  • GTC
  • Privacy Notice