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Customer service:  +49 9161 6209801   Monday - Friday 8:00 - 18:00 CET  |  Contact Forms

How can I submit a complaint for my order?

Go to your order overview and select under "Details & actions" at the right the option "Submit complaint” from the desired order. In the form, specify the reason for your complaint and describe the defect in detail.

After you have transferred all the required data including pictures and sample copies, if required, we will tend to your complaint as quickly as possible. Afterwards, we will contact you.

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