Customer service:  +49 9161 6209801   Monday - Friday 8:00 - 18:00 CET

I have a complaint. Where can I turn to?

To allow us to process your complaint quickly, please use the complaint form in your customer account or under "Contact". Please log in to the shop first. This form allows you to specify your problem and give us the essential details for processing your complaint.

Do I have to submit sample copies or digital photos to verify my complaint?

To ensure accurate processing, the complaint form will request you - depending on the cause for complaint - to submit faulty specimens or digital photos to us.

Our address:
Onlineprinters GmbH
Qualitätsmanagement
Rudolf Dieselstraße 10
D-91413 Neustadt a/d Aisch
Germany

When will my complaint be processed?

As soon as we have received the required documents (complaint form and sample copies / digital photos), we will examine your complaint and propose a solution as quickly as possible.

How will my complaint be settled?

The settlement (reprint/rectification/credit) depends upon the result of the examination.

Can the product configuration for the reprint be changed?

Changes in the product configuration (print run, grammage, data, etc.) are not possible for a reprint.

How long does the reprint take?

The production/delivery times selected in the ordering process remain valid. If we can process the new production more quickly, we will, of course, ship your consignment to the delivery address indicated ahead of time.

My delivery is faulty - can I place a new order myself?

Please do not place a reprint order on your own because we cannot guarantee taking over the costs.

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