Customer service:  +49 9161 6209801   Monday - Friday 8:00 - 18:00 CET

I need assistance.

We will gladly assist you! You can reach us directly by using our contact forms in the contact section or by calling our customer service at +49 9161 6209801.

Where can I see changes/news?

Latest news can be found in the news boxes on our start page below the various products and in the section About us → Current news. In addition, our newsletter always keeps you posted.

Is Onlineprinters certified?

To maintain top quality production, we pay special attention to complying with high production standards. Find our certifications under About us → Certified quality.

Do you grant discounts?

In our online shop, we already offer very competitive prices which are a result of our largely automated in-house production. If you are a frequent corporate client, we will be happy to receive your enquiry under Contact → Enquiry for business customers regarding the arrangement of special rates. In addition, subscribe to our Newsletter for special offers, such as voucher codes for your orders in selected campaigns.

Can I enquire about products outside the product range offered?

Onlineprinters offers a very wide range of standard print products which we produce at very attractive prices due to our optimised and nearly fully automated processes. For very high print runs, you are welcome to enquire about any formats deviating from our product line under Contact so that we may work out an individual quotation.

I forgot my password. Can I reset it?

If you have forgotten your password, we offer the option "Password forgotten" (directly under the e-mail input field on the top right of the online shop's start page). Here, you can reset your password by getting a confirmation e-mail and then log in to your customer account again.

What is the status of my order? 

You can keep track of your order status in the "Order summary" in your customer account. It shows you all essential information concerning your orders as well as the invoices of all billed orders for download.

Can you send me samples of your products? 

Our automated production unfortunately does not allow us to provide any specific samples. We do, however, offer a high-quality sample book as well as our sample box in the online shop. They show a large variety of materials, the print quality and different surface finishes. You can order the paper sample book or box directly by clicking the corresponding button on our start page.

Do I get a proof for my file?

Due to the automated ordering process, we cannot provide proofs for colour comparison or print approval. The printing process according to ProcessStandard Offset guarantees high-quality colour rendering. However, if you do need samples, we recommend ordering a small print run. Exceptions are the Brochures and Catalogues categories, where you have the option to order a true-colour proof of the title page.

Does Onlineprinters sponsor my event?

Onlineprinters is an active sponsor of several projects. Our marketing budget presently does not provide for any further sponsoring activities. We kindly ask for your understanding and wish you every success in your commitment.

Where can I redeem vouchers?

If you have a voucher, you can redeem it in the ordering process. Once you have placed a product into the shopping cart, you will find the appropriate field on the bottom right - just enter your voucher code and click OK, and the voucher value will be immediately deducted from the order value.

Can I order more than one product at a time? 

For technical and organisational reasons, you can place only one item per order into the shopping cart. This is the only way to ensure the print data is clearly allocated to your order and production is not delayed. If you want to order more than one item, we kindly ask you to place several orders in our online shop. Products offered as so-called "multi-packs" are an exception to this - here you can order several versions of the same product in one order. You can find this option, for example, with flyers, posters, business cards and postcards.

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